At Zavigo, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a replacement according to the conditions below.
Replacement Eligibility
Replacement requests must be made within 7 days of receiving your order. The product must be unused, undamaged, and in its original condition and packaging.
Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive a different product than what you ordered, please contact us within 7 days. You may be required to provide clear photos or a video of the product and packaging for verification.
Non-Returnable Items
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for replacement.
Change of Mind
We generally do not accept returns or replacements simply because a customer has changed their mind, ordered the wrong product, or no longer wants the item.
Replacement Process
Once your request is reviewed and approved, we will guide you through the replacement process. Replacement availability may depend on product stock.
Refunds
If a suitable replacement is unavailable, Zavigo may offer an alternative solution or refund where applicable.
Contact Us
For return or replacement requests, please contact our customer support team within 7 days of receiving your order with your order details and supporting photos or videos.